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Service Engineer – Point of Care (POC) Technical Center

職缺編號
503584
發布時間
23-四月-2026
工作領域
Customer Services
公司
Siemens Healthineers India LLP
經驗等級
初級專業人士
工作职位
全職
工作模式
僅辦公室/ 工地
工作性質
長期
地點
  • 瓦多達拉 - 古吉拉特邦 - 印度
Service Engineer – Point of Care (POC) Technical Center
Location: Vadodara
Work Mode: On‑site | In‑house | 5 days a week
Role Purpose
Responsible for repair operations, technical support, warranty and FSN management, process governance, and service quality improvement for Point‑of‑Care (POC) instruments at the Technical Center.

Key Responsibilities
Instrument Repair & Warranty

Perform decontamination, diagnostics, and repair of POC instruments.
Inspect, rectify, and document faulty instruments using standard formats.
Handle out‑of‑box failures and support process improvements.
Execute end‑to‑end warranty validation, documentation, and closure.
Maintain calibration records for service tools.
Validate faulty test / reagent cartridges received for replacement.

Technical Support

Provide remote technical support and troubleshooting.
Manage escalations and coordinate with RSC / HSC teams.
Conduct periodic technical and application training for Business Partners.

Process, Compliance & FSN Management

Implement and maintain processes for call logging, installed base accuracy, warranty claims, paid service payments, and customer feedback.
Manage end‑to‑end FSN (Field Safety Note) execution, including installed base mapping, coordination, implementation tracking, and closure.
Maintain accurate service, warranty, installed base, and FSN records.
Ensure proper documentation for corporate customers and business exemptions.