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Service Engineer – Point of Care (POC) Technical Center

ID da vaga
503584
Publicado desde
23-Apr-2026
Área de trabalho
Customer Services
Empresa
Siemens Healthineers India LLP
Nível de experiência
Profissional Júnior
Anúncio da vaga
Tempo Integral
Modo de trabalho
Apenas escritório/presencial
Tipo de contrato
Permanente
Localização
  • Vadodara - Gujarat - Índia
Service Engineer – Point of Care (POC) Technical Center
Location: Vadodara
Work Mode: On‑site | In‑house | 5 days a week
Role Purpose
Responsible for repair operations, technical support, warranty and FSN management, process governance, and service quality improvement for Point‑of‑Care (POC) instruments at the Technical Center.

Key Responsibilities
Instrument Repair & Warranty

Perform decontamination, diagnostics, and repair of POC instruments.
Inspect, rectify, and document faulty instruments using standard formats.
Handle out‑of‑box failures and support process improvements.
Execute end‑to‑end warranty validation, documentation, and closure.
Maintain calibration records for service tools.
Validate faulty test / reagent cartridges received for replacement.

Technical Support

Provide remote technical support and troubleshooting.
Manage escalations and coordinate with RSC / HSC teams.
Conduct periodic technical and application training for Business Partners.

Process, Compliance & FSN Management

Implement and maintain processes for call logging, installed base accuracy, warranty claims, paid service payments, and customer feedback.
Manage end‑to‑end FSN (Field Safety Note) execution, including installed base mapping, coordination, implementation tracking, and closure.
Maintain accurate service, warranty, installed base, and FSN records.
Ensure proper documentation for corporate customers and business exemptions.