Logistics Specialist (m/f/d) - Order Fulfillment & Returns - Service Parts Logistics

Location: woj. mazowieckie

Position Overview

The Logistics Specialist for Order Fulfillment and Returns plays a key role in the operational backbone of Customer Services Managed Logistics (CS ML) within the Operational Center setup.
This position directly supports the countries in managing and coordinating service part logistics processes - from order entry to delivery and returns - ensuring transparency, efficiency, and customer satisfaction. The role is central to achieving CS ML’s mission: delivering the right part, to the right place, at the right time.

Your Tasks and Responsibilities

·           Operational Execution:
Handle and monitor service part orders for all Healthineers business lines within the region, ensuring on-time and accurate delivery, including management of corresponding returns.

·           Central Point of Contact:
Act as the main operational interface for assigned, country service organizations, OEM partners, and customers on all topics related to service part logistics.

·           Order Management:
Perform order entry and verification, including logistical and commercial checks, while ensuring compliance with country-specific and customer-specific requirements.

·           Issue Resolution:
Identify and resolve issues preventing order dispatch, coordinating escalations with internal and external partners to secure timely delivery.

·           Compliance & Standards:
Execute and monitor orders in accordance with internal regulations, quality standards, and applicable legal requirements.

·           Process Support & Improvement:
Contribute to internal logistics initiatives and country-specific clarifications. Support harmonization and optimization of order fulfillment and return processes.

Your Qualifications and Experience

·           Bachelor’s degree in Business Administration, Logistics, or a related field with a focus on Supply Chain Management

·           Professional experience in a sales or service organization, ideally in Order Fulfillment or Customer Service Logistics

·           Deep understanding of transportation and shipping processes within an international environment

·           Proficiency in SAP, Office 365, and experience with logistics-relevant MRP systems

·           Strong communication and coordination skills, with the ability to interact effectively across teams and management levels

·           Demonstrated customer orientation and proactive problem-solving mindset

·           Ability to multitask and remain organized in a high-pressure, fast-paced environment

Your Profile and Skills

·           Fluent in English (mandatory); additional European languages are highly beneficial for cross-country collaboration

·           Team-oriented, structured, and hands-on approach to daily operations

·           Self-motivated, proactive, and confident in driving tasks independently

·           Strong organizational and communication skills with a focus on quality and efficiency

·           High degree of customer focus and commitment to continuous improvement

Interested candidates are invited to submit their applications via the “Apply” button.

Our culture:
Siemens Healthineers awarded Best Places to Work Poland 2025!
Our company has been recognized as a workplace where employees feel respected, appreciated, and have opportunities for development.
The Best Places to Work Poland 2025 distinction is awarded indefinitely, which means that our commitment to building an open organizational culture has been recognized as lasting and authentic.

Want to learn more? Contact us.
At https://www.siemens-healthineers.com/pl/ you will find additional information about our areas of activity.

We care about the privacy of your data and take compliance with GDPR and other personal data protection regulations seriously. Therefore, please do not send us your CV or other application documents by email. Instead, please create your profile on our Careers portal at https://jobs.siemens.com/healthineers, which allows you to upload documents, apply for open positions, and obtain information about our job opportunities and career development at Siemens.