Then come and join our global team as Customer Service Update Project Manager (f/m/d), to ensure the preparation, release, and continuous evaluation of product updates and to drive the improvement of our update management tools and processes.

Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.

Even more flexibility? Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.

Your tasks and responsibilities:

• You will work as a project manager and key user in the area of update management and be responsible for the preparation, publication, and continuous evaluation of product updates across various modalities and product groups.
• You will address, process, and publish product updates, customer advisory notes, and knowledge database entries related to update projects in SAP. In doing so, you will communicate with the relevant service partners and generate change tasks for commissioning by Service Operations, as well as other orders.
• You will monitor updates and upgrades of the relevant products in close cooperation with service project and product managers, as well as other colleagues.
• You will initiate improvement measures in the relevant committees and coordinate these within your team and the interfaces. You will then implement the measures and monitor their progress.
• You will process update-related requests from country organizations and customer service engineers and ensure smooth communication and cooperation with FleetCare, Logistics, Business Line Project Management, and other departments.
• You will drive further development and optimization of the update management tool across all business lines.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/de/products-services

Your qualifications and experience:

• You have a completed university degree in a technical field, healthcare, or business administration.
• You have many years of professional experience in development or update management, ideally in a medical environment.
• If you have substantial, long-standing professional experience and further qualifications in this field but no academic degree, your application is also highly appreciated.
• You have very good knowledge within development or service of medical devices.
• You have in-depth knowledge of agile processes.
• Qualifications in the SAFe methodology are desirable, as is experience with the use of lean methods.

Your attributes and skills:

• You have excellent communication skills and are business fluent in English, enabling you to communicate with various stakeholders in different countries and modes of transport; additional German language skills are a plus.
• You impress with your methodical thinking and analytical as well as organizational skills.
• Your strong technical and business acumen enables you to connect what is technically feasible with what makes economic sense.
• You combine a strong customer focus with a systematic results-oriented approach to successfully implement solutions.