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Remote Support Specialist (SY) - Technical

Job ID
479423
Posted since
25-Sep-2025
Field of work
Customer Services
Company
Siemens Healthcare Private Limited
Experience level
Experienced Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Gurugram - Haryana - India

Our mission and responsibilities:

  • Troubleshooting of incident using remote diagnostics tools, data collection (eg. logs), and the knowledge base for solution.
  • Work collaboratively with Radiologists, Cardiologists, Clinical & Administrative staff, and IT staff, to resolve reported issues
  • Monitoring and updating delivered Healthcare Solution
  • Maintain good customer satisfaction rate
  • Contribute to achieving the Healthineers strategy and principles.
  • Passion to work with people and committed to deliver best services to customers across the globe

Your qualifications and experiences:

 

  • Technical or diploma and above in computer science or equivalent.
  • Strong attributes and experience in solving complex problems.
  • Good communication skill - written and oral.
  • Knowledge on PC hardware, server, storage system, virtualization, cloud solution and basic networking.
  • Knowledge on Database software like SQL and Oracle
  • Knowledge of Windows operating systems
  • .