Overview

The GDC team leader will be part of the ServiceNow team, supporting GDC employees, business partners and functional manager in different IT business lines and the Customer Services organization. You are the main contact for the ServiceNow IT Operations Professionals during regular operations as well as in all escalations, being responsible for ensuring a smooth operations management. You also support all strategic initiatives and projects, and act as proxy for your functional manager.

Task and Responsibilities

• Manage the designated team of IT Ops professionals in their daily work
• Conduct regular one-on-one meetings, follow SHS People & Leadership Practices
• Maintain relationship with the Business Partners, seek upselling opportunities
• Support strategic initiatives and projects as per requirements provided by Business Partners
• Act as proxy for functional manager
• Drive or provide support for service-related matters
• Support the organization in growth and actively participate in defining and executing its strategy
• Operationally manage critical situations and solve escalations to provide seamless delivery
• Steer feedback-oriented culture
• Supervise, motive and guide team members and assess performance and take necessary measures if required
• Communicate management updates among team members

Required Education, Experience and Knowledge/Skills

Education:

·        University degree in information technology / computer science or similar

Experience:

• people management and the ability to lead and motivate others;
• Overview of ITSM, ServiceNow and application management
• Excellent personal organization and ability to prioritize and carry out multiple tasks;
• Problem-solving attitude;
• Previous experience acting as a system administrator, developer or IT engineer;
• Previous experience working with public cloud platforms (AWS, Azure);

Personality requirements and skills:

• Ability to take over responsibility for leading the team
• Excellent communication, presentation and other soft skills
• Good problem solving and organizational skills
• Creative solution finding, structured way of working
• Very good in customer communication
• Excellent team player
• Have a record of being capable of working independently with very little supervision
• Business fluent in the English language
• German language is not mandatory, but helpful

Basic wage component (gross) and other rewards : starting from 3000 EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

What do we offer:

• Variable and Christmas bonus
• Hybrid type of work – combination of work from home & work from office(telework / homeoffice)
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Multisport Card – employer's contribution of 10 EUR
• Recognition and Reward program
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
• Participation on world famous IT conferences like Microsoft IGNITE for best employees

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/sk

As an equal opportunity employer, we welcome applications from individuals with disabilities