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Apply now for the position of MI/CTH Regional Customer Service Modality Manager based in Riyadh, Saudi Arabia.

The Modality Service Manager will be responsible to monitor the major service KPI’s related to the Molecular Imaging systems MI and Cancer Therapy Imaging CTH of Siemens Healthineers. This includes spare parts consumption, time to repair, and other vital KPI’s necessary to ensure customer satisfaction and service profitability.

The Modality service manager will be responsible for driving improvement initiatives that enhance customer satisfaction and improve customer service delivery process.

The modality service manager will work with other country’s customer service managers to oversee the KPI’s of MI/CTH modalities and propose improvements/enhancement initiatives when and where needed.

Your role

• Perform regular reporting to CS mgt. and countries for all service delivery topics
• Support countries to improve service operation KPI starting from SVA -FVFR-Spare part consumption.
• perform effective service process management (continuous improvement) as per iMS4C.
• Align implementation and project management strategy between BLs and Regions
• Drive the implementation of customer trend improvement measures identified through the continuous monitoring of customer operations.

Your expertise:

• Over 5 years of solid experience working with MI/CTH modalities.
• Demonstrated strategic thinking with a proactive, results-driven mindset.
• Strong leadership capabilities with the ability to collaborate effectively across teams and regions.
• Exceptional organizational skills, with a high level of autonomy, process orientation, and attention to detail, combined with creativity in problem-solving and effective interpersonal communication.
• A strong passion for driving innovation in healthcare.

Who we are:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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