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CT and XP Application Specialist

ジョブID
497185
公開開始日
27-2月-2026
職種分野
Customer Services
会社
Siemens Healthcare Kft.
経験レベル
シニアプロフェッショナル
ジョブタイプ
フルタイム
勤務形態
ハイブリッド（リモート/オフィス）
雇用形態
無期雇用
ロケーション
  • ブダペスト - - ハンガリー
Mission: 
Increase customer satisfaction and productivity by providing outstanding, high-quality customer application education and support, incl. turnover training and further continuative education for high-end systems, thereby optimize customer training experience. Increase efficacy of sales through competent application consultancy and support as well as on-site selling of Educate and Expand offerings.

Dimensions: 
The Application (Clinical Education) Specialist reports to the Service Manager HU. The position is characterized by the variety and complexity of high-end equipment that requires expertise and continuous learning.

Responsibilities:
  • On-site customer education at her Siemens systems; incl. turnover training, follow-ups, updates and upgrades for high-end systems and advanced/specialist applications. 
  • Responsible for high-end systems, advanced/specialist applications, reference and test/development sites. Delivery of Application Services (Training and Support) in pre-sales, implementation and after-sales according to requirements.
  • Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters; image and signal quality troubleshooting.
  • Implementation of new methods and clinical workflows at customer system to expand customer portfolio.
  • Professional applications support to quickly process and resolve complex customer tickets, escalations and complaints, incl. error diagnosis and repair, image and signal quality troubleshooting.
  • Support of PLM/CRM process, incl. field insight into customer needs, issues and known application errors as well as provision of troubleshooting know-how and experience.
  • Sales Support, e.g. product demonstrations, preparation of clinical case studies, publications.
  • On-site sales of Educate and Expand offerings.
  • Support customers with application training in case of updates are coming out.

Requirements:
  • Min. 3 years of professional experience in a clinic or equivalent background involving clinical and medical technology expertise; work experience with Siemens Healthineers systems and equipment is preferable.
  • Understanding business processes in healthcare industry, thus knowing the importance and timing of application during product life cycle
  • System, modality and application knowledge.
  • Clinical knowledge (customer core processes, clinical workflow, disease pathways)
  • Medical knowledge (anatomy, physiology and pathology).
  • Knowledge of Siemens and Healthcare product portfolio.
  • Communication and customer interaction skills, incl. conflict handling.
  • Presentation and demonstration skills.
  • Education: Radiology technician/radiographer, or university degree, e.g. in engineering, physics or equivalent.