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Operations & Integrations Manager

Job ID
498933
Posted since
23-Mar-2026
Field of work
Information Technology
Company
Siemens Healthcare Sdn. Bhd.
Experience level
Experienced Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions. It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation.

Apply now for Operations & Integrations Manager role and you will be responsible to oversee daily operations ITD team. Associated customer systems including RIS, PACS, VNA, modality integrations, and imaging workflows.

Your Role:

1. Digital Operations & Systems Management
  • You will be responsible to ensure system uptime, performance monitoring, and timely resolution of operational incidents.
  • You will be responsible to work collaboratively with vendors, Infrastructure, Cybersecurity, and clinical departments to maintain a stable and secure digital ecosystem.
  • You will be responsible to lead system upgrades, patches, and controlled changes under established governance processes.
2. RIS / PACS Domain Knowledge
  • You will be responsible to apply prior RIS/PACS administrative experience to understand customer needs, workflow challenges, and operational expectations.
  • You will be responsible to translate clinical requirements into system configurations, workflow adjustments, or improvement plans.
  • You will be responsible to provide expert guidance during troubleshooting, vendor discussions, and workflow optimization efforts.
  • You will be responsible ensure the integrity of imaging workflows from order creation to report distribution.
3. Leadership of CSE Team
  • You will be responsible to manage and develop the CSE team, ensuring strong technical competency and effective service delivery.
  • You will be responsible to oversee workload distribution, resource planning, and 24/7 support readiness.
  • You will be responsible to establish and enforce operational standards, SOPs, and escalation workflows.
  • You will be responsible to monitor performance indicators and maintain a culture of accountability and service excellence.
4. Project Implementation & Delivery
  • You will be responsible to lead digital system implementation projects including RIS/PACS upgrades, new deployments, system integrations, and technology refresh initiatives.
  • You will be responsible to define project scope, deliverables, and milestones with stakeholders.
  • You will be responsible to drive cross-functional collaboration across clinical, IT, and vendor teams.
  • You will be responsible to oversee testing cycles, training plans, risk management, and go-live activities.
  • You will be responsible to provide clear reporting on project status, risks, and outcomes to management and steering committees.
5. Stakeholder & Vendor Management
  • You will be responsible to serve as the primary contact point for radiology, clinical operations, IT teams, and vendors.
  • You will be responsible to manage vendor SLAs, maintenance schedules, escalations, and service contracts.
  • You will be responsible to participate in procurement and evaluation of new systems or enhancement proposals.
6. Data Governance & Compliance
  • You will be responsible to ensure adherence to cybersecurity requirements, data privacy regulations, and audit standards.
  • You will be responsible to maintain documentation covering workflows, system setups, integration specifications, and SOPs.
  • You will be responsible to lead or support incident investigations and root-cause analysis activities.
Qualifications, experience, and skills:

Essential
  • Bachelor’s degree in IT, Computer Science, Engineering, Health Informatics, or related discipline.
  • You have prior RIS/PACS administration experience (3–5 years) sufficient to understand imaging workflows, customer requirements, and technical dependencies.
  • You have proven experience leading system implementation or digital transformation projects.
  • You have experience managing technical support teams (CSE or equivalent).
  • You have strong understanding of DICOM, HL7, IHE workflows, and imaging modality integration.
  • You have good knowledge of IT infrastructure such as servers, storage, networks, and cybersecurity principles.
  • You have strong stakeholder engagement, communication, and analytical skills.

Preferred
  • You have experience in a healthcare or imaging environment.
  • You have vendor certifications for imaging solutions (e.g., Agfa, GE, Philips, FujiFilm, Infinitt, Sectra).
  • You have ITIL, PMP, or related project management certification.
Competencies:
  • Project Execution & Delivery 
  • Leadership & People Management
  • Operational Readiness & Incident Management
  • Clinical Workflow Understanding
  • Vendor & Stakeholder Management
  • Risk, Compliance & Documentation Discipline
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-my

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.