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Customer Service Engineer (DX)

Job ID
497488
Posted since
13-Mar-2026
Field of work
Customer Services
Company
SIEMENS HEALTHCARE LIMITED LIABILITY COMPANY
Experience level
Experienced Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Moscow - Moskva - Russian Federation
The Customer Service Engineer (CSE) is the primary contact for Siemens Healthineers Atellica Solution and Immulite 2000, customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The CSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated SHS Atellica and Immulite 2000 equipment according to instructions and company guidelines. 

In this CSE position, we are looking for a jobholder to be home based in or near Moscow, with frequent travel within the area. 

Responsibilities:
  • Installation and commissioning, as well as maintenance, repair, and modification of laboratory equipment.
  • Consulting with our customer’s technical personnel on matters related to the company's products.
  • Supporting related departments on product technical features.
  • Timely and accurate documentation, promptly submitting reports and documents in the prescribed format and within the established deadlines.
  • Strict adherence to basic health and safety regulations and rules when working on-site.
  • Careful use of assigned tools, instruments, and equipment.
  • Maintaining a high level of customer satisfaction.
 
Requirements:
  • Higher technical education.
  • At least 5 years of experience in laboratory equipment maintenance.
  • Intermediate or higher English language skills.
  • Experienced PC user.
  • Responsible, goal-oriented, and customer-focused.
  • Sociability, creativity, and stress tolerance.
  • Willingness to travel.
  • Category B driver's license.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

If you are interested, please submit your English CV.