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Customer Services Sales & Marketing Manager

Job ID
492100
Posted since
23-Jan-2026
Field of work
Sales
Company
Siemens Healthcare Limited
Experience level
Experienced Professional
Job type
Full-time
Work mode
Hybrid (Remote/Office)
Employment type
Permanent
Location(s)
  • Hanoi - Ha Noi - Viet Nam
  • Ho Chi Minh City - Ho Chi Minh - Viet Nam
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers (SHS), our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the Customer Services (CS) Sales & Marketing Manager position and play a key role in the Vietnam team. You will execute sales and marketing plans to drive service revenue and market growth, aligned with both local and global business objectives.

You will expand Siemens Healthineers’ competitiveness through high-quality professional services that ensure strong customer satisfaction. Additionally, you will manage the service products and portfolio in Vietnam, support the product sales force, and launch special CS campaigns based on local and global requirements.

This role requires a strong blend of sales acumen, marketing expertise and leadership experience, ideally within the medical technology sector.

Your Role:
  • You will maintain high customer satisfaction and profitability within the Siemens Healthineers Customer Services framework, including planning the annual Healthcare Target Agreement and quarterly business reviews.
  • You will execute all CS Business Management Processes to drive revenue and market growth, including:
    • Market analysis and competitive transparency.
    • Customer base analysis and business potential identification.
    • Service portfolio, offerings, and pricing.
    • Contract management.
    • Customer base analysis and business potential identification.
  • You will provide extensive sales support to the local sales organization/ Modality Manager, ensuring technical collaboration and knowledge transfer during sales offers and projects.
  • You will consolidate and prepare all required information for the local maintenance price book.
  • You will develop customer-focused service marketing strategies, offerings, and communication approaches.
  • You will identify, develop, and implement new services and opportunities, lead rollout and execution with country product management.
  • You will launch special campaigns within the service environment.
  • You will achieve service sales KPIs such as contract capture rate, win-back, and conversion.
  • You will hold disciplinary responsibility for assigned staff.

Your Expertise:
  • You have minimum 5 years of experience in Sales, Marketing and departmental management preferably in imaging diagnostics.
  • You hold a successfully completed Bachelor’s Degree in Biomedical Sciences, Biosciences, or equivalent; business background with full P&L responsibility for CS is an advantage.
  • Strong communication skills and a business-oriented mindset.
  • Proven leadership capabilities with expertise in people management.
  • Proficiency in both Vietnamese and English, written and spoken, for effective communication with our local Customers and global Colleagues.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/vn

Who we are:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 

To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.