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Customer Service Engineer

Job ID
479270
Posted since
26-Sep-2025
Field of work
Customer Services
Company
Siemens Ltd.
Experience level
Experienced Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Da Nang - Da Nang - Vietnam
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. 

Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions. It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation.  

Apply now for Customer Service Engineer and you will be responsible to achieve and maintain customer satisfaction thereby ensuring the continuing profitable growth of our business. 

Scope/Nature of Role:
  • The role requires a flexible approach to working hours. The nature of our customers’ business means that there is a requirement to address complaints through to the end.
  • Additionally, while the nature of the role is predominantly field based, occasional short periods of in housework are to be expected for both development and support purposes
  • The successful Customer Service Engineer will be one who sees their role as a business function as well as a support function. That will interface accordingly with the sales representative and other members of staff as appropriate.
  • The keys to success in this role are teamwork, communications, and the ability to take ownership and to work always with a sense of urgency.
Your Role:
  • You will be responsible to completes technical-oriented service tasks of various scopes, support in planning and managing in troubleshoot, installation, maintain the instruments and address customer support issues promptly and professionally.
  • You will be responsible to complete broad scope of technical tasks including installation/commissioning, maintenance, evaluation of customer’s equipment. (all modalities including CT, MRI, Angiography, Mammography, X-ray, D&A…) 
  • You will determine priorities of tasks/actions and schedules measures accordingly. 
  • You will support the customer remotely and onsite, providing 2nd and 3rd level user support in case of arising issue.
  • You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories. 
  • You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management.
  • You will be adhering to relevant processes and regulations. 
  • You may manage sub-contractor and monitor delivery. 
  • You may be involved in technical design and development for service offerings.
Your Expertise:
  • You have good knowledge or background in electronics as well as the English language. 
  • You have basic knowledge in Diagnostic Imaging market or project related. 
  • You understand what is needed for technical service skills, customer’s expectation, adheres company regulatory requirements.
  • You have basic IT (Information Technology) knowledge.
  • You have a degree of Technician or University in Bio Medical Engineering, Electronics, Mechanics. - English certificate if any
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/vn

Who we are: 

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 

To all recruitment agencies: 

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.