Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sounds interesting? Then come and join our global team as Customer Service Engineer AX/XP based in Durban, South Africa.

Our global team: Siemens Healthineers, is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Your tasks and responsibilities:

·        You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others

·        You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues

·        You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories

·        You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management

·        You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery

·        You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility

·        You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.

·        You will perform any other duties that may reasonably be expected from a Customer Service Engineer

·        In this position, you are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target oriented manner, and thus contributes to team results

·        You communicate and accept all operative advice from the Customer Care Centre; process and ensure optimal performance in all process activities related to within your area of responsibility

·        You escalate incidents according to the defined parameters and inform The Customer care Centre on all escalation issues. You Inform Uptime Service Centre on all escalation issues and report any customer complaints with proper documentation to the CCC

·        You must Ensure the proper use of tool & test equipment and report the usage on any related service report

·        You must Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare

·        You must Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services

·        All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account

Outputs:

·        Customer satisfaction

·        Revenue growth

·        People leadership, coaching and development

·        Stakeholder management

·        Profitability

·        Productivity

·        Operational KPIs

Your qualifications and experience:  

·        Diploma in Electrical Engineering (light current) or Electrical Engineering or similar

·        Knowledge and experience on healthcare sector with preferably 5 years’ experience in repair and maintenance of the following modalities: All Modalities

·        Thorough professional know-how in one Sub Job Family, based on practical experience and theoretical foundation

·        Focus on applying and expanding acquired knowledge base

·        Application of knowledge in broader professional context

Your attributes and skills:

·        Must be a South African National

·        Must have a valid passport

·        Must have a valid South African driver’s license

·        Must not have restrictions to travel within SADC and abroad

·        Must be available on short notice to travel country wide and to Africa due to operational requirements and on long term projects as well as travel outside of the region to assist nationally

·        Must be fully competent in English as our business language

·        You must be able to work overtime during week and weekends as well as on public holidays.

·        Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis

·        Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but mandatory for this role.

Note*** Preference may be given to designated groups in with our company’s Employment Equity targets