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Customer Support Specialist

ID de Puesto
497927
Publicado desde
06-Mar-2026
Ámbito de trabajo
Customer Services
Empresa
Siemens Healthcare Pte Ltd
Nivel de experiencia
Profesional Experimentado
Tipo de jornada
Jornada completa
Modalidad de trabajo
Híbrido (remoto/oficina)
Tipo de contrato
Indefinido
Ubicación(es)
  • Singapur - - Singapur
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
 
We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?
 
Then come in and join us as the Customer Support Specialist and play a central coordination role in ensuring seamless service delivery across customer support, dispatch, logistics, technical teams, and headquarters stakeholders. You will be responsible for end-to-end service ticket management, real-time operational support, and multiple specialized operational functions including call handling, proactive ticket management (PROA), update instructions (UI), logistics coordination, tools calibration, source management, and third-party ordering. This role requires strong ownership, operational discipline, and the ability to manage multiple priorities in a fast-paced, mission-critical environment, ensuring contractual compliance, service quality, and customer satisfaction.

 
Your Role:
  • You will act as the frontline operations coordinator, managing calls, tickets, dispatches, and escalations to ensure SLA- and contract-compliant service delivery.
  • You will coordinate and track all RHQ-triggered APPs and FlexForce support activities, ensuring timely dispatch, contractual accuracy, and delivery transparency.
  • You will own end-to-end PROA ticket execution, serving as the primary coordination and escalation point with GRPs and the PROA team.
  • You will proactively monitor ticket health and workpools via our system (ZMON), resolving aging, errors, and bottlenecks to maintain operational flow.
  • You will manage the accurate and timely release of recurring service tickets, ensuring prior closures and compliance requirements are met.
  • You will serve as the central coordinator for all Update Instructions, ensuring timely release, execution tracking, stakeholder alignment, and proper closure before the stipulated deadline.
  • You will coordinate and monitor quality and safety-related cases, ensuring visibility, system updates, and timely closure in collaboration with our internal DCU teams.
  • You will oversee source replacements, tools calibration, and regulatory logistics to ensure field readiness, compliance, and full asset accountability.
  • You will manage third-party orders and contracts end-to-end, ensuring entitlement checks, vendor coordination, and financial compliance.
  • You will provide flexible ad-hoc operational and administrative support as required to ensure business continuity and overall Customer Services operational stability.

Your Expertise:
  • 2–3 years of relevant experience in a fast-paced customer service, service operations, or operations support environment.
  • Proven ability to manage multiple workflows, escalations, and stakeholders simultaneously.
  • Strong ownership mindset with attention to detail and follow-through.
  • Comfortable working with ERP systems and ticketing tools.
  • Willingness to support after-hours operations on a rotational basis.
  • Fluent in English (written and spoken).
  • Proficient in MS Excel and operational tracking.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-id


Who we are:  
 
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. 
 
How we work: 
 
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens.com/careers 
 
As an equal opportunity employer, we welcome applications from individuals with disabilities. 
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. 
 
To all recruitment agencies:  
 
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.