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Head of Service

ID de Puesto
489264
Publicado desde
18-Dic-2025
Ámbito de trabajo
General Management
Empresa
Siemens Healthcare Kft.
Nivel de experiencia
Profesional Experimentado
Tipo de jornada
Jornada completa
Modalidad de trabajo
Oficina/Solo presencial
Tipo de contrato
Indefinido
Ubicación(es)
  • Budapest - Budapest - Hungary
Head of Service – Diagnostic Imaging
 
Location: Budapest, Hungary

Reports to: Managing Director

The Head of Service is responsible for leading a team of field service engineers and the service operations for DI (diagnostic imaging) devices across Hungary. This role ensures the delivery of high-quality technical support, maintenance, and customer service, while driving operational efficiency, compliance, and continuous improvement. The position requires strong leadership, strategic thinking, and deep knowledge of medical device regulations and service management.

KEY RESPONSIBILITIES

Leadership & Strategy
  • Develop and implement the service strategy aligned with business objectives.
  • Lead and manage a team of service engineers, technicians, and support staff, including application services: provide coaching, technical guidance, and performance management to maintain a high performing team.
  • Drive a culture of customer-centricity, safety, and compliance.
Operational Excellence
  • Oversee installation, maintenance, repair, and calibration of medical devices.
  • Monitor service metrics: Track KPIs such as uptime, response time, first time fix rate, and customer satisfaction. Implement improvement plans.
  • Manage inventory and assets: Oversee parts, tools, loaner equipment, and service documentation. Managing the IB (installed base).
Customer Support & Relationship Management
  • Build strong relationships with key customers and stakeholders.
  • Ensure timely resolution of service requests and complaints. Ensure customer satisfaction.
  • Support customer relationships: serve as an escalation point for radiology leadership, ensuring issues are resolved quickly and professionally.
  • Coordinate with cross functional teams: Partner with Quality, R&D, Sales, and Logistics to improve product performance and service processes.
Compliance & Quality
  • Maintain compliance with all applicable health, safety, quality and regulatory requirements in all field activities.
  • Ensure proper documentation and reporting for audits and inspections.
Financial & Resource Management
  • Manage service budgets, cost control, and resource allocation.
  • Identify opportunities for revenue growth through service offerings.
  • Resource planning and management.
  • Market intelligence.
  • Ensure profitable growth.
Innovation & Continuous Improvement
  • Implement training programs for technical staff to stay updated on new technologies.
  • Drive continuous improvement: Identify trends, implement corrective actions, and optimize service delivery models.

REQUIRED QUALIFICATIONS

  • Strong experience in medical device (imaging and diagnostic) service management, with at least 5 years in a leadership role.
  • University degree in Biomedical Engineering, Mechanical/Electrical Engineering, or related field
  • Strong understanding of healthcare environments, including clinical workflows and equipment usage.
  • Understand the hospitals’ set up, processes and structure.
  • Good relationship with hospitals’ KOLs, decision makers.
  • Proven track record in managing large service teams and complex operations.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Strategic leadership and decision-making.
  • Customer-focused mindset with ability to manage escalations effectively.
  • Fluency in Hungarian and English