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Customer Service Engineer - Lab Solutions

ID de Puesto
482662
Publicado desde
28-Oct-2025
Ámbito de trabajo
Customer Services
Empresa
Siemens Healthcare Limited
Nivel de experiencia
Profesional Experimentado
Tipo de jornada
Jornada completa
Modalidad de trabajo
Oficina/Solo presencial
Tipo de contrato
Indefinido
Ubicación(es)
  • Ho Chi Minh City - Ho Chi Minh - Vietnam
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. 

Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions. It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation.  

Apply now for Customer Service Engineer (CSE) role, and you will be responsible to achieve and maintain customer satisfaction, thereby ensuring the continued profitable growth of our business. Also, performs a broad range of technical service tasks, including troubleshooting, installation, and maintenance of instruments. Supports planning and promptly addresses customer issues with professionalism.

Your Role:
  • You are responsible to execute a wide range of technical tasks such as installation, commissioning, maintenance, and evaluation of customer equipment.
  • You are responsible to determine task priorities and schedule actions accordingly.
  • You are responsible to provide customer support both remotely and onsite, including 2nd- and 3rd-level support for emerging issues.
  • You are responsible for contributing to the maintenance and improvement of internal tools, equipment, processes, and data repositories.
  • You are responsible to participate in estimating, planning, and reviewing technical tasks that support overall project acquisition, negotiation, and management.
  • You are responsible to ensure compliance with relevant company processes and regulations.
  • You are responsible to manage subcontractors and monitor their delivery performance when applicable.
  • You are responsible to contribute or participate in the technical design and development of new service offerings.
Your Expertise:
  • You have solid knowledge or background in Electronics and proficiency in English.
  • You have basic understanding of the Laboratory Diagnostics market or related projects.
  • You have awareness of technical service skills, customer expectations, and adherence to company and regulatory requirements.
  • You have basic knowledge of Information Technology (IT).
  • You have basic knowledge of clinical.
  • You have degree or diploma in Biomedical Engineering, Electronics, or Mechanical Engineering.
  • You have English certificate (if available) is an advantage
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/vn

Who we are: 

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 

To all recruitment agencies: 

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.