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Customer Service Engineer (MRI/CT/MI) - based in Bangkok or East of Thailand

ID de Puesto
478780
Publicado desde
22-Sep-2025
Ámbito de trabajo
Customer Services
Empresa
Siemens Healthcare Limited
Nivel de experiencia
Profesional Experimentado
Tipo de jornada
Jornada completa
Modalidad de trabajo
Oficina/Solo presencial
Tipo de contrato
Indefinido
Ubicación(es)
  • Bangkok - Krung Thep Maha Nakhon - Thailand
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. 

Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions. It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation.  

Apply now for Customer Service Engineer (MRI/CT/MI) and you will be responsible for performing installation, preventive and corrective maintenance servicing.

Your Role:
  • You will fulfil the customer's needs for Preventative Maintenance (PM), any updates/ upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy)
  • You will timely complete the Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
  • You will comply with all Environment & Safety (EH&S) policies, service escalation procedures and all customer requests, complaints and comments communicated to the job holder are passed to the relevant department for action.
  • You will maintain personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer based and on-the-job training.
  • You will be well verse in CT, MRI, MI medical product line.
  • You will build and strengthen competency in technical knowledge.
  • You will foster development of relationship with customers to excel in customer satisfaction.
  • You will perform installation, startup, maintenance, repairs, updates of all products within his/her area of expertise and assisting with other products under supervision.
  • You may be trained as a remote support specialist to provide advanced technical support to customers and local service team.
Your Expertise:
  • You have a bachelor’s degree in biomedical engineering or related fields.
  • You hold a successfully completed Technical or Degree, trained with a current Radiation license and electrical license.
  • You have experience in service, maintenance and/or installation activities in Advanced Therapies and X-ray is required for this position.
  • You have work experience 1-3 Years relevant experience in medical equipment field including MRI, CT, MI
  • You are physically fit to work in magnetic field.
Your attributes and skills:
  • You are a strong communicator and comfortable working autonomously.
  • You can build sound working relationships internally and with Customers will ensure success in this role.
  • You are proficient in Thai and English (not mandatory) both written and spoken.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-th

Who we are: 

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 

To all recruitment agencies: 

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.