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Diagnostics Business Support Specialist

Job ID
501303
Posted since
08-Apr-2026
Field of work
Sales
Company
Siemens Healthcare FZ LLC
Experience level
Experienced Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Dubai - Dubai - United Arab Emirates
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Diagnostics Business Support Specialist based in Dubai, UAE.

Your tasks and responsibilities

• Drive commercial excellence within MEA Zone
• Understanding the process of Deal Building across the MEA zone, and how it integrates into the CRM landscape.
• Safeguard data quality in CPQ systems for accurate reporting of deal performance.
• Manage CRM data quality, supporting the Sales team (Account Executives, Product Experts) to complete and update all relevant data fields.
• Ensure market transparency, eliminating blind spots and identifying profitable growth segments.

Support the MEA Lab Diagnostics Head of Deal Desk/CRM by
• Monitoring the CRM data quality (weekly), driving continuous quality improvement.
• Coordinating specific CRM initiatives (i.e. Assay growth, customer segmentation, assay penetration, portfolio conversion) across the zone.
• NPS Medallia Customer Relationship Surveys – train and support the sales team on relevant customer contact identification within the CRM system, feedback to the relevant departments the survey outcomes

Act as Laboratory Diagnostics Share Business Administrator/ Power BI CRM for Sales Champion
• Funnel management - support the sales team to create, update and close Shareville Opportunities. Conduct monthly reviews with the sales account managers.
• Support MEA for all relevant questions regarding CRM Power BI KPIs
• Coordinate with the zone MEA community sharing best practice and harmonization working practices.
• Pricing – coordinate the uploading of new prices and CS costs into Pricing Admin tool.
• Execute and cascade user training for new Shareville functionality and features within the country. Escalating any technical issues / development needs to global team

Your qualifications and experience

• Bachelor’s degree in finance, Science, Engineering or equivalent.
• 3-5 Years of experience in Diagnostics, Healthcare industry.
• Deep Knowledge of CRM process. Knowledge of using Power BI dashboards or similar systems.
• Expert level of Excel / PowerPoint skills/ strong communication skills
• Deep understanding of KPIs such as coverage, prospect, funnel quality, win rate, etc.
• Thorough understanding of the Sales process in the Diagnostics Industry
• Ability to travel globally up to 10%.
• Ability to communicate ideas and information clearly, effectively and proficiency in English (fluent)
• Excellent communication and interpersonal skills
• Strong drive and focus for results

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated