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Apply now for the position of Technical Support Engineer (m/f/d) for the product line Magnetic Resonance Imaging in the Service Operations Team.

Your role:

• As a Technical Support Specialist, you will assist clinical customers and service technicians in Italy by diagnosing issues with Siemens MRI systems. Your responsibilities include working with both service technicians and clinical clients to analyze and resolve malfunctions in these MRI systems.
• You participate in a global team of experts, using virtual meeting rooms, chat rooms or remote access along with our internal knowledge database to independently perform diagnoses on the system.
• Based on your analysis, you will create an action plan and assess whether and which spare parts are needed.
• You will contribute to tracking measures, adjusting, sharing knowledge, and escalating problems.
• You will participate in training and technical seminars in Germany.

Your expertise:

• You have a bachelor's degree in electrical engineering, medical engineering, or a comparable field.
• You have professional experience in the repair/technical support of magnetic resonance imaging (MRI) systems.
• Alternatively, we also welcome applicants with technical vocational training and further education as a technician and extensive professional experience in this field.
• You have knowledge of fault analysis and troubleshooting image quality.
• You have good IT skills, including a basic understanding of DICOM and associated troubleshooting, SAP, Microsoft Office, and network infrastructures.
• Ideally, you have knowledge in the areas of material logistics, spare parts tracking, and escalation, as well as a basic understanding of clinical modality applications and workflows.
• Technical report writing skills.
• Analyze, plan, report and act on technical issues.

Your attributes and skills:

• With your business-fluent Italian and English skills, you will provide customer support throughout the EMEA region via direct phone contact. You are capable of documenting malfunctions, communicating effortlessly with your colleagues, and understanding training that is typically conducted in English. Ideally, you already have experience in intercultural collaboration.
• You will work from home and the office and are self-motivated and flexible regarding your working hours (including on-call duty) and occasional visits to customers sites (approximately 10%, if required). In the modality business environment, it may sometimes be necessary to work outside regular working hours or on weekends.
• "We listen first": Thanks to your strong communication skills, you are a valuable team member and contribute to good relationships with our customers, field service employees, and the Customer Care Center.
• "We win together": You enjoy working in a team and are a passionate individual who shares a global mindset, desires to drive change, and actively participates in our growing global team of experts.
• You are an organizational talent. Therefore, you find it easy to prioritize a broad range of tasks daily while always keeping customer satisfaction in focus.

To find out more about the specific business, have a look at www.siemens-healthineers.com.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers AG

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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