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Field Service Engineer

Job ID
498394
Posted since
11-Mar-2026
Field of work
Customer Services
Company
Siemens AG, Indonesia
Experience level
Experienced Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Jakarta - Jakarta Raya - Indonesia
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
  
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.  
 
Apply now for the position of Field Service Engineer and you will work as technically skilled engineer on the Varian site. You will be performing your work during site preparation, equipment installation and commissioning as well as long term service of the Proton Therapy system.
 
 
Your role: 
 
  • You will provide highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • You will check out and approve the operational quality of system equipment.
  • You will instruct customers in the operation and maintenance of the system.
  • You will interpret the customers’ needs and clarifies with the tech lead or general site manager if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. 
  • You will install and upgrade a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently.
  • You will demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
  • You will be required to specialize in specific technical areas and have a solid level of cross-functional and overall system knowledge.
  • You will work at customer sites long term (up to 2+ years) depending on the project needs and scope.
  • You will input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
  • You will maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions.
  • You will perform parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
  • You will maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
  • You will report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.


Your expertise: 
 
  • Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic and/or mechanical equipment.
  • Knowledge of and sound professional technical experience with micro-computers/PC based systems.
  • You have a customer focused attitude.
  • Articulate and skilled in interpersonal communication.
  • Sound computer usage and debugging skills.
  • Sound knowledge of networks and networking techniques.
  • Sound understanding of imaging systems.
  • Language skills: Bahasa Indonesia and English; both fluent in speaking and writing.
  • Experience with SAP or equivalent ERP product and productivity software desired.
 
To find out more about us, have a look at: https://www.siemens-healthineers.com/en-sg.
 
 
Who we are:  
 
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. 
 
How we work: 
 
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens.com/careers 
 
As an equal opportunity employer, we welcome applications from individuals with disabilities. 
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. 
 
To all recruitment agencies:  
 
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.