Position: Sales CRM Operation Manager 

Report to: Commercial Operation Department. / Department Manager

Purpose:

• Pioneer breakthroughs in healthcare for everyone, everywhere in Diagnostics, becoming trusted partner for customer by continuously upgrading ourselves.
• LD Leadership in the central lab with multi-disciplinary solution by clinical and workflow excellence
• Lead to top IVD company in Japan to be the best trusted partner for customer and create the most attractive workplace in the industry

Job Description

• Drive commercial excellence/KPIs such as CRM excellence, S&OP, Hoshin Kanri, HPS, BA plan, key LS meetings.
• Provide comprehensive planning support including MTA/MBR, product conversion, sales forecasting.
• Conduct deep analysis at individual account level(end-user level) to support business performance tracking and forecasting.
• Execute business plans based on analytical insights and contribute to acheiving targets.
• Lead initiatives to streamline and improve internal business processes, and facilitate and manage key sales-related meetings.
• Drive productivity and performance improvements across sales organization through streamlined sales operations and effective sales support.
• Collaborate closely with cross-functional teams (Sales, BA, Service, SCM CBS, APJ Commercial Operation) to ensure alignment and effective execution.

Authority and Accountability

• Strong ownership to make sure LS sales CRM operation is processed efficiently and flawlessly to achieve the business goad and make the commercial organization stronger in terms of execution. 
• Possesses resilience and a strong drive to complete tasks effectively, even under pressure.
• Highly proficient in data analysis and reporting, with strong accuracy and speed.

Your Knowledge: 

• Good knowledge of IVD/ healthcare industry and customer values, needs, circumstances and goals
• Good understanding to legal/ finance/ accounting/ compliance/ Code of conduct for business management
• Capability to identify business opportunity based on solid understanding to external/internal environment
• Capability to apply Commercial excellence to drive business growth, excellent analysis skill at individual account level.
• Presentation/Communication to convey clear message about business strategy and direction as a business leader
• Business accountability (CRM KPI, assigned projects, Account level analysis ) for key stakeholders in Japanese as well as English
• Drive execution and change management leading by example
• Deep understanding and capability of excellent operation management.

Required experience

• 3+ years of professional experience in sales operation & commercial excellence in Healthcare industry
• Experience in establishing trusted relationships with stakeholders and colleagues in English/Japanese 
• Previous experience working in healthcare industry (Medical Device / IVD is a plus)
• Experience leading commercial excellence strategy and execution including commercial KPIs, NPS, S&OP, etc.  
• Proven track record of exceeding business targets
• Experience with CRM systems (such as Salesforce) and BI tools (such as Power BI)
• Advanced Excel skills, including data manipulation, key functions (VLOOKUP/XLOOKUP, IF, COUNTIF, SUMIF), and pivot table analysis.