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Customer Service Engineer (Installation & Startup Support)

Job ID
482885
Posted since
28-Oct-2025
Field of work
Customer Services
Company
PT Siemens Healthineers Indonesia
Experience level
Experienced Professional
Job type
Full-time
Work mode
Hybrid (Remote/Office)
Employment type
Permanent
Location(s)
  • Jakarta - Jakarta Raya - Indonesia
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
 
We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?
 
Then come in and join us as the Customer Service Engineer (Installation & Startup Support) to execute all service and installation activities, which are coordinated via the Head of Installation, in an adequate and appropriate manner. 
It will include all service/ installation incidents, mechanical installation and system modification on demand.

 
Your Role:

              • You will perform system startup, commissioning, mechanical support/installations, corrective repairs and updates/ upgrades of all products within your area of expertise.
              • You will communicate and accepte all operative advice from the Head of Installation.
              • You will support the SERVOR Service process and ensuring optimal performance in all process activities related to your area of responsibility.
              • You will escalate incidents according to the defined parameters and informing the head of Installation on all escalation issues.
              • You will report any customer complaints related to the project execution with proper documentation to the Head of Installation.
              • You will comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers.
              • You will maintain the highest customer satisfaction, in particular within the framework of Siemens Healthineers and Customer Services.


              Your Expertise:

              • You have a Bachelor’s degree in Mechanical engineering, Electrical Engineering or Electro Medic.
              • Fresh graduates are welcome to apply.
              • You are willing to travel within the states of Indonesia.


              To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-id


              Who we are:  
               
              We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. 
               
              How we work: 
               
              When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens.com/careers 
               
              As an equal opportunity employer, we welcome applications from individuals with disabilities. 
              We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. 
               
              To all recruitment agencies:  
               
              Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.