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Diagnostics Customer Service Team Leader - Rome, Italy (m/f/d)

Job ID
453810
Posted since
10-Jul-2025
Field of work
Customer Services
Company
Siemens Healthcare S.r.l.
Experience level
Experienced Professional
Job type
Full-time
Work mode
Hybrid (Remote/Office)
Employment type
Permanent
Location(s)
  • Rome - Roma - Italy
Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever evolving healthcare industry. 

We offer you a flexible and dynamic environment where you have the space to stretch beyond your comfort zone in order to grow personally and professionally. Sound interesting?

So, come and join our Customer Service team in Italy as In-Vitro Customer Service Team Leader. 
The Customer Field Service Team Leader will be responsible for overseeing and managing a team of field service engineers to ensure the highest level of customer satisfaction and operational efficiency. This role requires a blend of technical expertise, leadership skills, and exceptional customer service abilities. The Team Leader will coordinate service activities, support to team members and act as a liaison between customers and Siemens Healthineers.

Key Responsibilities

• Supervise and mentor field service engineers, providing guidance and support to ensure effective performance.
• Conduct regular team meetings to communicate objectives, share updates, and promote best practices.
• Foster a positive work environment that encourages teamwork and professional development.
• Ensure timely and effective resolution of customer issues, escalating when necessary.
• Develop and maintain strong relationships with customers to promote satisfaction and loyalty.
• Oversee the scheduling and dispatching of field service technicians to ensure efficient use of resources.
• Identify training needs and facilitate ongoing education for field service technicians.
• Evaluate team performance and provide constructive feedback for continuous improvement.
• Ensure that all field service operations comply with company policies, industry standards, and safety regulations.
• Promote a culture of safety within the team by conducting regular safety briefings and training.

Qualifications:

• Bachelor’s Degree in Business/Engineering, or a related field preferred.
• Proven experience in a field service role, with at least 3 years in a leadership position
• Strong technical knowledge related to Laboratory Solutions
• Valid driver’s license and willingness to travel as needed
• Good and fluent English in both written and oral communication
• Resident in Lazio area (preferably in Rome).

Your attributes and skills

• Competence in interactive communication, problem solving and decision making
• Excellent analytical and troubleshooting skills with ability to communicate complex technical / clinical content in an easy-to-understand manner
• Dynamic and proactive with personal initiative to reach the targets
• Curiosity and continuous openness to learn, flexibility and availability also to move into the region assigned
• Ability to manage multiple priorities and work in a fast-paced environment
• Intercultural sensitive, managing people and driving a high-performance culture is one of your key strength

Being part of our team: 
Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Curious about our culture?

Check our Career Site at https://www.healthcare.siemens.com/careers

The candidate will have to respect the active regulations related both to the safeguard of health and security in the workplaces, environment and quality and to the protection of personal data (Data Privacy) and information security protection, according to the policies and company rules.
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.