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Service Consultant and Project Manager

职位ID
479989
发布时间
09-10月-2025
工作领域
Research & Development
公司
Siemens Healthcare Private Limited
经验水平
高级专业人士
工作职位
全职
工作模式
仅办公室/网站
工作性质
长期
通知語言
  • Bangalore - Karnataka - India
Responsibilities:

• You are responsible for the analysis and resolution of complex service problems of C-arms.
• You take on assignments at the customer's site, especially in the case of particularly difficult problems/customer situations with a high need for expertise.
• You would need to develop close collaborations with the development team (R&D) and the Field engineers to gain and provide feedback to improve the product.
• You are responsible for the communication and reporting of critical customer situations via defined processes to the relevant specialist departments and management.
• You ensure that systematic product problems are identified at an early stage and that corrective measures are initiated as part of problem management.
• You work partly with the development in product projects; You will also transfer knowledge and information you have acquired in a timely manner to the Service Knowledge Base (database).
• You are exactly the right person for this position if you communicate confidently with internal specialist departments and the countries and their management with your proactive way of communicating.
• You represent Customer Services and customer´s interests within new product developments and in systems of the installed base. With your diligent approach, you ensure that all regulatory and technical requirements are properly implemented within the documentation.
• You take ownership of verifying and implementing service requirements within the agile product development process based on the SAFe (Scaled Agile Framework) methodology in the Business Line Advanced Therapies.
• You work closely with engineering, service and quality teams to reflect system changes and maintain traceability throughout the product lifecycle and technical documentation.