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Application Specialist Hemostasis, Plasma Protein and Urine systems (Specialty Lab Solutions, SLS)

ID da vaga
494935
Publicado desde
11-Feb-2026
Área de trabalho
Customer Services
Empresa
Siemens Healthcare NV, dARE, Groot-Bijgaarden BEL
Nível de experiência
Profissional Sénior
Anúncio da vaga
Tempo Integral
Modo de trabalho
Apenas escritório/presencial
Tipo de contrato
Permanente
Localização
  • Dilbeek - - Bélgica
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Application Specialist Hemostasis, Plasma Protein and Urine systems (Specialty Lab Solutions, SLS) for 
the Flanders region.

Mission of the function:

The Application Specialist is responsible for installations, demonstrations, training, troubleshooting and follow-up of Instruments at the customer sites based on specific visit plans/customer. He shall follow up on customer and product complaints from beginning till the resolution of the complaints. The Application Specialist will interface with TSS (Technical Support Specialist), CSE (Customer Service Engineers), second level support, automation and IT team, account managers, Portfolio Solution managers and if needed, other members of the Healthineers organization. This function also requires commercial and communication skills. The Application Specialist supports the sales team in tenders and Assay utilization (APP).

Regions: Flanders

Products: The Product Lines within the responsibility of the Application Specialist include Hemostasis, Plasma Protein and Urine systems. The Product line includes dedicated analyzers with a wide range of reagents for screening and follow up.



Your responsibilities:

  • Demonstrate customer focus by:
    • Assuring professional follow up in line with the company guidelines:
      •  Installed base monitoring and troubleshooting
      •  Perform installations of new instruments and associated training and validation based on the company guidelines
      •  Perform professional customer demonstrations and trainings
      •  Work closely together with Project Management and the Customer Service Engineer team to assure professional installations
      •  Accurate and timely reporting
  •  Assure quality follow up in case of customer complaints:
    • Receiving and answering calls from the Customer Care Center and reporting calls and interventions in the reporting system
    • Inform management in case of critical issues or when customer satisfaction is compromised
    • Follow the processes as documented in the Quality Manual (problem solving, escalation, second level support...)
  • Support the sales team:
    • Actively promote new assays on the existing installed base.
    •  Timely install the assays on the system to increase revenue
    •   Follow-up of existing installed base to maximize retention
    •   Support in tender documents
Your qualifications and experience:
  • Bachelor or master’s in Biomedical Sciences, Medical Technology, Biochemistry or Lab technician
  • You have at least 3 years of relevant experience
  • Knowledge of the clinical lab or experience as lab technician is an asset
  • Knowledge of IT, business-related tools and network
  • Communication and commercial skills are required to effectively interact with other departments and clients
  • Proactive and flexible attitude
  • Languages: You have excellent knowledge of Dutch and English and a good level of French

What we offer:
  •  A minimum of 31 days of annual leave.
  •  A competitive salary, a company car, with additional benefits such as eco-vouchers, meal vouchers and a range of insurances.
  •  A culture of lifelong learning throughout your career, where you are encouraged to continuously develop your skills.

Diversity, Equity and Inclusion are strong values that enrich us every day. We are committed to reviewing all applications in alignment with our values and with transparency.

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
To facilitate the study of your application, we invite you to avoid contact via email or social networks and to give preference to our job and career site. However, if you encounter any problems during your application, please do not hesitate to contact us directly.
To find out more about us, take a look at our website.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com).

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

“The entities Siemens Healthineers and Varian are certified by Great Place to Work® and recognized as companies where it’s great to work!”