Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sounds interesting? Then come and join our global team as Technica Sales Engineer Based in Gauteng, South Africa.

Our global team: Siemens Healthineers, is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Your tasks and responsibilities:

You are ambitious and change makes you thrive, become part of a local and virtual support team and assist our clinical customers in English language with your excellent Computed Tomography (CT) Know-How.

·        You will provide international technical support (mainly remote and via phone) for CT systems (with a focus on customers in South Africa) to provide a fast and high-quality support to the customer

·        You will register, understand and solve technical system malfunction of CT systems, as well as understand customer situation

·        You will analyze technical failure with the help of the local customer, service engineer, application specialists as well as remote diagnosis and the knowledge data base

·        You will be responsible for qualified pre-diagnosis and the selection of the defined spare parts

·        You will take necessary action by using problem solution techniques and derive measures

·        Furthermore, you will follow the actions that have been taken and if necessary, modify them

·        You will start escalation to research and development with consideration of the escalation guidelines

This position may suit you best if you enjoy working with both local and international clients and analyzing CT problems.

·        You have completed a technical university degree, ideally electrical engineering or medical technology, or you are a certified technician with several years of substantial experience in the medical technology field

·        You have several years of experience within service/installation of CT systems

·        For the support of our complex devices, you bring an affinity to IT

·        With your very good language skills you support our customers in South Africa as well as other English-speaking customers in MEA, can document problems, easily communicate internally with your colleagues and understand the trainings, most of which are held in English. Ideally, you have already gained experience in intercultural cooperation

·        You have a structured, proactive approach to our customers' problem cases and are able to keep track of several support requests and set the corresponding priorities; at the same time, you always have customer satisfaction and the quality of your technical solution in mind
With your strong communication skills you integrate effortlessly into our international team.

Your qualifications and experience:

·        You have completed vocational training in a technical field, preferably in medical technology or electrical engineering.

·        You have many years of professional experience in the field of service/installation for computed tomography, thus possessing very solid CT knowledge

·        Ideally, you have already worked in an international environment

Your attributes and skills:

·        You have excellent communication skills and are fluent in English; additional knowledge in additional languages is a plus

·        You approach customer issues in a structured and proactive manner, and you can maintain an overview in case of multiple support requests and of prioritizing accordingly

·        Customer Orientation and teamwork skills complete your profile

Note*** Preference may be given to designated groups in with our company’s Employment Equity targets