- Sudbury - Suffolk - Verenigd Koninkrijk
Product Support Engineer
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of Product Support Engineer, and you will focus on supporting complex medical test devices in the production environment, requiring a blend of mechanical and electrical expertise. You will resolve production line issues, perform technical repairs on faulty equipment & devices. Accuracy in documentation is essential to maintain the Electronic Device History Record (eDHR) of each device and asset. This role will focus on new products being implemented into the site.
Your Role:
- Provide essential technical support for the assembly and testing of complex medical testing instruments.
- Perform mechanical and electrical repairs on units that fail production testing to return them to a conforming state.
- Diagnose and resolve technical bottlenecks on the manufacturing line to ensure consistent production throughput.
- Partner with R&D and Manufacturing Engineering teams to help develop, validate, and optimise new manufacturing systems and processes.
- Assist the quality department in investigating field concerns by providing technical insights into product construction and failure modes.
- Complete all rework and repair documentation within the eDHR system to ensure traceability and regulatory compliance.
- Identify and report recurring defects to the design team to facilitate product reliability improvements.
Your Expertise:
- Demonstrated experience in the assembly or repair of electro-mechanical devices.
- Ability to read and interpret electrical schematics and mechanical engineering drawings.
- Proficiency in using diagnostic tools and test equipment to identify component failures.
- Good technical writing skills.
- Strong technical problem solving using structured methods such as 5 Why, Ishikawa, or DMAIC.
- Previous experience in a New Product Introduction (NPI) environment is advantageous.
Our Benefits:
- 26 days' holiday with the option to buy or sell an additional 10
- Up to 10% employer pension contribution
- Share and bonus scheme
- Access to our flexible benefits from private medical insurance to dental cover
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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