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Major Incident Manager

Vacature ID
489627
Geplaatst sinds
08-jan-2026
Vakgebied
Information Technology
Bedrijf
Siemens Healthcare Private Limited
Ervaringsniveau
Experienced Professional
Type functie
Fulltime
Werkwijze
Alleen op kantoor/werkplaats
Type contract
Vast contract
Locatie(s)
  • Bangalore - Karnataka - India
Overview
We are seeking a proactive and resilient Major Incident Manager to join our Global Operations Center. This role is pivotal in safeguarding IT service stability by driving fast, coordinated responses during major incidents while applying data-driven insights to prevent future disruptions.

Beyond crisis management, you will actively contribute to raising our ITSM and operational maturity, applying agile ways of working to continuously improve processes, increase resilience, and enable business agility.

Key Responsibilities
  • Major Incident Management
    • Lead the end-to-end management of major incidents in a 24/7 rotation shift plan, ensuring rapid, structured response and minimal business disruption.
    • Serve as the central point of command and communication during incidents, leveraging data to guide prioritization and decisions.
    • Ensure high-quality post-incident reviews with actionable insights, metrics, and transparent follow-up.
  • Proactive & Data-Driven Problem Management
    • Use incident analytics, trend analysis, and performance metrics to identify systemic risks and recurring issues.
    • Collaborate with infrastructure, engineering, and service teams to implement sustainable corrective actions.
    • Track and report problem resolution progress using data to drive accountability and continuous improvement.
  • Operational Excellence & Agile Practices
    • Contribute to the evolution of ITSM processes, tooling, and automation to strengthen operational maturity.
    • Apply agile principles—iterative improvements, fast feedback loops, and cross-functional collaboration—to enhance incident and problem management.
    • Partner with global stakeholders to improve observability, resilience, and operational readiness.
  • Collaboration & Culture
    • Foster a culture of accountability, learning, and data-informed decision-making.
    • Promote an ownership mindset, adaptability, and continuous learning within the Global Operations Center.
    • Share best practices and lessons learned to drive collective growth and operational excellence.
Required Skills & Experience
  • 6+ years of proven experience in major incident management or a related IT operations role within complex, global IT infrastructure environments.
  • Strong understanding of ITSM frameworks (ITIL v3/v4), with practical experience in Incident, Problem, and Change Management.
  • Ability to interpret operational data and translate it into insights and actions.
  • Excellent facilitation and communication skills—calm, structured, and decisive under pressure.
  • Strong technical background across IT infrastructure (servers, networks, cloud, applications) to collaborate effectively with technical teams.
  • Comfortable working in a rotation shift model for global coverage.
  • Hands-on, learning-oriented mindset with a bias for action and agility.
Preferred Qualifications
  • ITIL certification (Foundation or higher).
  • Experience in global, distributed enterprise environments.
  • Familiarity with observability platforms, monitoring tools, and automation frameworks.
  • Exposure to agile or DevOps cultures.