Job Description:

Looking for self-motivated, goal oriented and customer focus FSE for Upper North region, the person will be responsible for managing customer service with designated region.  Ensuring smooth customer service operation at designated area with highest level of customer satisfaction.

Role and Responsibilities:

• Perform installations, start-ups, maintenance, repairs and updates of all Siemens healthcare POC products.
• Ability to handle Upper North Region Business Partner Service Team to perform day to day work.
• Collaboration requires with Regional Business partner and their service team to execute service operations efficiently.
• Reviewing Service Provider Engineer competency and seeking customer feedback for evalution.
• Communicating and accept all operative requests from the Customer Care Centre.
• Ensure the proper use of tool & test equipment.
• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
• Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services

·        Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met. 

• Role needs to work with Sales and Clinical Application team to successfully implement complex solutions.
• Interact with the Technical Solution Centre and Regional Support Centre to ensure proper issue.

resolution.

   Skills:

• Excellent Communication and interpersonal skills
• Good Team coordination
• Customer and Process Orientation

Qualification and Experience

• University Degree in BE/ B Tech in Biomedical, Electrical, Electronics, electromechanics engineering degree or related fields from a reputable university.
• Minimum 5 years of experience in customer service function in healthcare industry
• Previous experience in Point of care diagnostics is preferred.