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Education and Application Manager

Vacature ID
478977
Geplaatst sinds
23-sep-2025
Vakgebied
Customer Services
Bedrijf
Siemens Healthcare Limited
Ervaringsniveau
Experienced Professional
Type functie
Fulltime
Werkwijze
Alleen op kantoor/werkplaats
Type contract
Vast contract
Locatie(s)
  • Hanoi - Ha Noi - Vietnam
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. 

Apply now for the position of Education and Application Manager role, and you will be responsible for managing application activities across all Healthcare Business Units to ensure exceptional service for both external and internal customers. Oversee Application Services, including support and training, while driving business development initiatives. Foster optimal collaboration between the Customer Service organization, Application team, and Sales.
 
Your role:
  • You are responsible to ensure the development and implementation of the Application Services Business Strategy, including goals, roadmap, and business plans.
  • You are responsible to manage resources and budgets, defining and overseeing the roles and tasks of the Application Specialists team.
  • You are responsible to oversee the development, and continuous education of the Application Specialists team to ensure high competency levels.
  • You are responsible to collaborate with Marketing, Sales, and Business Units to support the development of the Education as a Service portfolio in Vietnam.
  • You are responsible to manage application delivery operations, including scheduling, dispatching, and reporting in cooperation with the Customer Care Center (CCC).
  • You are responsible to ensure transparency in application activities, focusing on financial and process performance metrics.
  • You are responsible to drive continuous efficiency improvements in processes to enhance productivity while maintaining high customer satisfaction.
  • You are responsible to facilitate effective communication between local Sales, the Application team, and technical services.
  • You are responsible to ensure compliance with national and local regulations, safety standards, and Siemens Healthcare operational guidelines.
  • You are responsible to troubleshoot and resolve complex issues across multiple departments and functional areas.
  • You are responsible to advocate and collaborate for the company’s educational objectives and strategies in discussions with external stakeholders including access to care projects.
Your expertise:
  • You have a degree in a medical field or business administration with medical background, e.g. BS/BA in related discipline, or advanced degree, or equivalent combination of education and experience.
  • You have minimum 8-10 years of work experience. Preferably in medical devices or healthcare.
  • You have an external certification, if required in the local legal or regulatory framework.
  • You have a Master Clinical Education Specialist certification if Application Specialist in previous function.
  • You have advanced English language skills. 
  • You are an experienced people manager.
To find out more about us, have a look at https://www.siemens-healthineers.com/vn

Who we are: 

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.
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To all recruitment agencies: 

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.