Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Major Incident

Your role:

The Major Incident and Problem Manager will join the Global Operations Center, playing a critical role in ensuring IT service stability and minimizing business impact during major incidents. This role leads fast, structured, and coordinated incident responses while using data and insights to prevent recurring issues.

Beyond incident handling, this position contributes to the continuous improvement of IT Service Management (ITSM) and operational maturity through agile ways of working, collaboration, automation, and data-driven decision-making.

Lead end-to-end management of major incidents within a 24/7 global rotation model, ensuring rapid resolution and minimal business disruption.

Act as the central command and communication point during incidents, coordinating cross-functional technical teams.

Ensure high-quality post-incident reviews, including root cause analysis, metrics, lessons learned, and follow-up actions.

Drive proactive problem management using incident analytics, trend analysis, and operational performance data.

Identify recurring issues and systemic risks and work with technical teams to implement sustainable corrective actions.

Track and report problem resolution progress, ensuring accountability and continuous improvement.

Contribute to the improvement of ITSM processes, tools, and automation to enhance operational resilience.

Apply agile principles such as iterative improvements, fast feedback loops, and cross-team collaboration.

Promote a culture of ownership, learning, transparency, and data-informed decision-making.

Your expertise:

·       University degree in Engineering, Computer Science, or related field.

·       Advanced English

·       Proven experience in Major Incident Management, Problem Management, or IT Operations within complex, global IT environments.

·       Strong knowledge of ITSM frameworks (ITIL v3/v4), with hands-on experience in Incident, Problem, and Change Management.

·       Ability to analyze operational data and translate insights into concrete actions.

·       Solid technical understanding of IT infrastructure, including servers, networks, cloud environments, and applications.

·       Comfortable working in a 24/7 rotation shift model.

·       Hands-on, proactive, and learning-oriented mindset with strong ownership attitude.

·       ITIL certification (Foundation or higher).

·       Experience in global, distributed enterprise environments.

·       Familiarity with monitoring, observability, and automation tools.

·       Exposure to agile, DevOps, or Site Reliability Engineering (SRE) practices.

Who we are:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

Siemens Healthineers recruitment is managed internally, with external support permitted only where a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, in the absence of a current vendor agreement, do not establish consent and are not eligible for fees. I delete unsolicited information. Thank you for adhering to our policies.