Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Partnership Manager (Scotland), and you will play a critical role in managing and expanding the Siemens Healthineers Diagnostics business within our existing Managed Pathology Service (MPS) customer base. Acting as the primary commercial and relationship lead for assigned MPS accounts, the role ensures successful revenue and profit delivery while driving customer satisfaction, loyalty, and long term partnership value.

Your Role:

• Manage and develop Diagnostics business performance across assigned MPS customer accounts.
• Ensure delivery of revenue and profit commitments in line with contractual agreements.
• Lead effective contract management to meet all contractual and service delivery requirements.
• Drive customer satisfaction by coordinating Siemens Healthineers internal teams to meet customer expectations.
• Lead initiatives and contract development to expand the portfolio footprint within assigned accounts.
• Negotiate change controls, including Siemens and third party portfolio additions, ensuring appropriate handling fee structures.
• Identify and execute growth opportunities to increase overall contract value.
• Strengthen customer relationships to support contract extensions and maximise account retention during future procurement cycles.

Your Expertise:

• Strong ability to manage complex customer relationships and drive long term partnership success.
• Experience in contract management, commercial discussions, and negotiation.
• Capability to identify growth opportunities and deliver on revenue and profitability targets.
• Understanding of Diagnostics, laboratory workflows, or Managed Pathology Services (desirable).
• Excellent communication and stakeholder management skills.
• Proven ability to influence internal and external stakeholders to achieve aligned outcomes.
• Customer centric approach with a strong focus on service delivery and satisfaction.

Our Benefits:

• 26 days' holiday with the option to buy or sell an additional 5
• Up to 10% employer pension contribution
• Share and bonus scheme
• Access to our flexible benefits from private medical insurance to dental cover
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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