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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Project Manager & Customer Success Manager for our Digital & Automation (D&A) division, which markets Digital/IT solutions in the medical field (RIS-PACS solutions, Enterprise Imaging, Artificial Intelligence, Digital Pathology, Performance management) and you will lead operation activity in clinical project to create customer excellence.

As a Project Manager & Customer Solution Specialist in Medical IT, you will drive the implementation and lifecycle management of advanced healthcare technologies. Your scope will include RIS, PACS, Enterprise Imaging, AI, Digital Pathology, and Performance Management Tools.

You will bridge the gap between technical teams, clinical staff, and external suppliers, managing complex projects from conception through to long-term client success in both the public and private healthcare sectors.

Your role:

Project Management

• End-to-End Delivery: plan, execute, and monitor complex Medical IT projects for public and private clients, ensuring successful delivery up to the final testing and sign-off phase.
• Stakeholder Coordination: build and organize a collaborative network between internal IT technical teams, clinical staff, and external vendors.
• Compliance & Alignment: ensure all implemented solutions are perfectly aligned with clinical diagnostic and care processes, strictly adhering to relevant regulations (e.g., ISO/IEC, GDPR).

Customer & Operations Management (Post-Implementation)

• Technical Point of Contact: act as the primary liaison for the client after the implementation phase. Analyze technical solutions, integrate proprietary and third-party products, and provide initial tier-1 technical support when needed.
• Service Level & Account Governance: serve as the "System Owner", ensuring full compliance with agreed Service Level Agreements (SLAs). Coordinate support activities with third parties and the parent company.
• Financial Control: manage the economic health of the project, monitoring expected vs. incurred costs to safeguard profit margins.
• Account Growth: actively promote new technical solutions, upgrades and contract renewals within your existing client portfolio.

Geographical Coverage: national coverage (Italy)

• Travel: Availability to travel nationwide for client visits and internationally for advanced training.
• Licence: Valid driving license.

We prefer candidates based in Central or Southern Italy (preferably Rome), but we are open to considering candidates from other locations if they are willing to travel for national projects.

Your expertise:

• 5+ years of experience in Project Management and Client Management roles, with a proven track record of delivering complex IT projects in the Healthcare market for both public and private clients.
• : strong ability to understand, analyze, and manage technical and architectural design aspects of IT systems.
• University Degree in Engineering (Biomedical, Computer Science, or Management), Computer Science, or an equivalent technical qualification.
• excellent written and spoken English and Italian.
• : dynamic, self-motivated professional with strong initiative and a business-oriented mindset, capable of driving objectives with minimal supervision.
• : exceptional rational problem-solving skills combined with clear, effective communication tailored to both technical and non-technical audiences.

To find out more about the specific business, have a look at www.siemens-healthineers.com.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers AG

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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