Software Field Service Engineer (f/m/x)

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

Ready to take on a new challenge within a team of dynamic and passionate experts?

Reporting to the Radiotherapy Service Manager, you will be joining the Radiotherapy Department in a context where, over the long term, IT will remain a key differentiating factor in a highly competitive market. Ensuring fast data processing, continuously optimizing system performance, and preventing any prolonged machine downtime will therefore be essential.

This position is based in Dilbeek (Belgium) but is home‑based.

Your responsibilities:

• Troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all Varian Oncology Information Systems in accordance with instructions and company guidelines. 
• Act as the primary point of contact for Varian customers regarding service and repair needs, ensuring that their equipment operates efficiently at all times. 
• Operates in a designated field service territory (Belgium) and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support. 
• Time Management: maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls. 
• Ability to assess urgency of customer requests and follow-through to completion. 
• Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives.
• Examine customer issues, diagnose and resolve the issues and meet established customer service levels. 
• Cost and time control which includes timely completion and submission of field service reports and other required documentation according to Varian procedures.
• Develop and maintain strong customer relationships through the use of good written and verbal communication skills.

#LI-CORP or #LI-ROS

How about you?

Profile: mid‑level profile (minimum 5 years of experience)

• Bachelor’s degree (or higher) in IT or electronics
• Native Dutch speaker, fluent in English, and French is a plus
• Personal qualities expected: proactive, eager to learn, strong service‑oriented mindset, curiosity, customer‑focused, committed to customer satisfaction, flexible, adaptable, and rigorous
• Technical skills required: solid knowledge of IT networks and databases; familiarity with CITRIX or PARALLELS would be an advantage

What we offer:

• Home‑based position
• Human‑sized company within an international group
• Friendly atmosphere and an attractive work environment
• Meal vouchers
• Work–life balance
• Company car
• 13th‑month salary
• Performance bonus
• Additional incentives
• Employee share ownership plan
• Comprehensive benefits package (health insurance, provident scheme)
• Innovative training offering, fully aligned with the latest technologies

#LI-OSI or #LI-remote 

Diversity, Equity and Inclusion are strong values that enrich our organization every day. We are committed to reviewing all applications with transparency and in full alignment with these values.

Need help applying?

Recruitment Contact: Carnot-Wesley AGBODOSSINDJI

To ensure an efficient review of your application, we kindly ask you to avoid contacting us via email or social networks and instead use our Careers website. However, if you encounter any issue during your application process, please feel free to reach out directly.

Who We Are: 

The innovative solutions portfolio of Siemens Healthineers plays a central role in clinical decision‑making and in supporting the patient care pathway. Our team of 74,000 dedicated colleagues across more than 70 countries continuously pushes the boundaries of what is possible in healthcare to help improve patients’ lives worldwide.

How We Work: 

By joining Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, and highly skilled professionals, united by the belief that each individual can contribute meaningfully through the diversity of their ideas.

We come from different backgrounds, cultures, religions, and political and/or sexual orientations. Together, we work to fight the most serious diseases and broaden access to care, driven by one shared ambition:

Shaping healthcare innovation. For everyone. Everywhere. Sustainably.

Explore our career opportunities at: https://www.siemens-healthineers.com/fr/careers

As an equal opportunity employer, we strongly encourage applications from people with disabilities.

We place great importance on the confidentiality of your personal data and strictly comply with GDPR and all other applicable data protection regulations. For this reason, please do not send your CV via email.

Instead, we invite you to create your profile within our Talent Community and subscribe to personalized job alerts to stay informed about new opportunities.

Important Notice for Recruitment Agencies: 

Recruitment at Siemens Healthineers is managed internally, with external support permitted only when a qualified provider has a formal agreement with us.

Unsolicited candidate submissions or referrals, in the absence of a current supplier contract, do not constitute consent and are not eligible for any fees. Such information will be deleted and destroyed. We therefore kindly ask agencies to refrain from these practices.

Your cooperation is appreciated.

Siemens Healthineers France, Varian, and Petnet are certified Great Place to Work® and recognized as outstanding workplaces.